e-Jagriti Portal

• Consumer Affairs Secretary Rohit Kumar Singh recently asserted that integration of artificial intelligence in ‘e-Jagriti’ portal will help reduce the number of pending cases in consumer courts.

ABOUT E-JAGRITI PORTAL

• It is an initiative of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution.
• It is a unified platform that caters to the needs of all stakeholders in Consumer Grievance redressal mechanism.
• It is envisaged to integrate consumer grievance platforms, namely, the Online Case Monitoring System (OCMS), E-Daakhil, the National Consumer Dispute Redressal Commission (NCDRC) Case Monitoring System, CONFONET website, mediation application, on a single platform.
• The e-Jagriti platform has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions.
• The portal will integrate a Virtual court facility for a convenient and accessible resolution of consumer complaints.
• It is designed to optimise the existing procedures by minimising redundancy, reducing human interventions, and automating end-to-end workflows.
• It provides a simple, fast, and cost-effective consumer dispute redressal software solution at all levels.

ABOUT THE NATIONAL CONSUMER DISPUTE REDRESSAL COMMISSION (NCDRC)

• A quasi-judicial body established in 1988 under the Consumer Protection Act 1986.
• Headquarters- New Delhi
• It is headed by a sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court.
• Section 21 of the Consumer Protection Act, 1986, posits that the National Commission shall have jurisdiction to entertain a complaint valued at more than two crores and also have appellate and revisional jurisdiction from the orders of State Commissions or the District, as the case may be.
• Appeals against NCDRC orders can be made to the Supreme Court within 30 days.