Union Minister for Personnel, Public Grievances, and Pensions will inaugurate the Prashasan Gaon ki Ore (governance towards village) on December 19, 2022.

About:

• It is a nationwide campaign under the Good Governance Week 2022.
• The Nationwide campaign for Redressal of Public Grievances and Improving Service Delivery will be held in all Districts, States and Union Territories of the country.
• Over 700 District Collectors will participate in the Campaign and officials will be visiting Tehsils and Panchayat Samiti Headquarters.
• Over 3,100 new government services will be added for online delivery during the five-day good governance week.
• The good governance week, or Sushasan Saptah, will witness the nation’s grievance redressal platforms functioning in unison — grievances received on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will be redressed along with grievances received on State portals.

Centralised Public Grievance Redress and Monitoring System (CPGRAMS):

• Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
• It is a single portal connected to all the Ministries/Departments of Government of India and States.
• Every Ministry and States have role-based access to this system.
• CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
• The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
• CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.

About Good Governance Day

• 25^thDecember is celebrated as ‘Good Governance Day’ to mark the birth anniversary of former Prime Minister Atal Bihari Vajpayee.

Indian Initiatives to improve Good Governance:

Good Governance Index:

• GGI has been launched by the Ministry of Personnel, Public Grievances & Pensions to determine the status of governance in the country.
• It assesses the impact of various interventions taken up by the State Government and UTs.

National e-Governance Plan:

• It has the vision to “make all government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”

Right to Information Act, 2005:

• It plays an effective role in ensuring transparency in governance.

Other Initiatives:

• Setting up of NITI Aayog, Make in India programme, Lokpal, etc.