- Launched by Punjab Government on the eve of International Women’s Day.
- Aimed at supporting women and children facing violence and harassment.
- Focuses on domestic violence prevention and victim support.
Objectives:
- Eliminate fear among victims and encourage them to seek help.
- Provide an integrated support system for distressed women and children.
- Enhance last-mile connectivity for immediate assistance.
Helpline & Response Mechanism:
- 24×7 helpline (181) categorizing calls into emergency, non-emergency, and informational.
- Emergency cases are transferred to ERSS-112 for swift action.
Multi-Agency Collaboration:
- Departments involved: Social Security, Health, and Punjab Police.
- Facilitates rescue operations, legal aid, medical assistance, and psycho-social support.
Support Services:
- One Stop Centres (OSCs) and District Child Protection Units (DCPUs) provide:
- Psychological counseling, legal aid, and rehabilitation services.
- Information on shelter homes and welfare schemes.
- State-of-the-art control room in Chandigarh monitors helpline traffic and effectiveness.
Legal Framework & Implementation:
- Strengthens the Domestic Violence Act & POCSO Act implementation.
Enhances legal and social support for a safer society.