J&K ranks first among UT’s in National e-governance service delivery assessment.

June 13, 2022

Jammu and Kashmir, assessed for the first time, ranked the highest among Union Territories with an overall compliance of nearly 90 per cent for national e-governance service delivery assessment (NeSDA).
The Report provides suggestions for governments to further enhance their e-governance service delivery systems.
In the Union territories category, Jammu and Kashmir was assessed for the first time in NeSDA 2021 and scored the highest amongst all UTs for six sectors.
Meghalaya and Nagaland are leading State Portals with an overall compliance of more than 90 per cent across all assessment parameters among northeast and hill states.
Among Union territories, Jammu and Kashmir ranked highest with an overall compliance of nearly 90 per cent.
Kerala, Odisha, Tamil Nadu, Punjab, Karnataka and Uttar Pradesh had a compliance of more than 85 per cent among the Remaining States category.
Kerala had the highest overall compliance score amongst all the States and UTs.
Among the Services Portals for North-East and Hill States, the highest-ranking states of Meghalaya and Tripura showed improvement across all six sectors compared to NeSDA 2019.
Among the Remaining States, the overall score of Tamil Nadu increased the most in 2021 compared to 2019.
Andhra Pradesh, Kerala, Punjab, Goa, and Odisha also improved the compliance of their Services Portals by 100 per cent.
Punjab, Tamil Nadu, and Rajasthan are the leading states with compliance of more than 75 per cent across all parameters for their Services Portals.
The second edition of the NeSDA has been prepared covering the assessment of states, Union Territories.
It focuses on Central Ministries on their effectiveness in delivering online services to citizens.