Why in news?

• The Department of Rural Development and Panchayati raj, Jammu and Kashmir (MK), under the e-governance initiativ e has launched an app ‘Jan Nigrani, intended to help people lodge their complaints related to various schemes online.
• The Jan Nigrani app is a 24×7 Internet based platform aimed at reporting and resolving the grievances of the residents of J&K, against various government schemes launched by the department.
• The app would act as a single link between the residents and the officials by mapping concerned authorities related to the complaint for faster grievance redressal.
• The app ensures minimal rejections of accounts due to incomplete information, by facilitating accurate reporting of the grievances using customised scheme specific input forms.
• In order to provide faster Grievance redressal the app has been set at the block level with a seven-day time slot to redress any particular grievance, also the app checks for the bogus and false complaints raised by the customers.