Raksha Pension Shikayat Nivaran Portal launched

Why in news?

• Raksha Pension Shikayat Nivaran Portal launched coinciding with Veterans’ Day to redress pension grievances of ESM

About the portal

• Ministry of Defence (MoD) has launched three new initiatives for the welfare of ex-servicemen and their families on the occasion of Armed Forces Veterans’ Day which is celebrated on 14th January every year. In a series of tweets, Raksha Mantri Shri Rajnath Singh announced that the Department of Ex-Servicemen Welfare (DESW) has allotted Rs 320 crore to Armed Forces Flag Day Fund (AFFDF) to clear all backlog of pending applications for welfare schemes especially Education & Marriage grants for widows/dependent children of the veterans. This will benefit over 1,66,000 wards/widows of Ex-Servicemen (ESMs).
• The DESW also launched a dedicated Raksha Pension Shikayat Nivaran Portal designed to speedily redress pension, including family pension-related grievances of ESM and their dependents. The portal will enable processing of grievances quickly by the DESW.
• Through the portal, an SMS and e-mail will be forwarded to the applicants on their registered mobile number and e-mail, intimating confirmation of registration of grievance and for tracking its status. Applicants can also provide feedback for the purpose of improving quality of redressal of grievances.