Tele MANAS

July 25, 2023

The union health ministry said the Tele-MANAS (Mental Health Assistance and Networking Across States) helpline under the National Tele Mental Health Programme has received over 200,000 calls since its launch in October 2022.
Currently, there are 42 active Tele Manas cells across 31 states and Union Territories.
- The service handles over 1,300 calls daily in 20 different languages.
The service is accessible through the toll-free numbers 14416 or 1-800-891-4416, with options to choose preferred languages.
It is part of the government’s initiative to bolster the nation’s mental health workforce and make mental health services accessible and free to every household.
Tele-MANAS will be organised in two tier system–
- Tier 1: It comprises of state Tele-MANAS cells which include trained counsellors and mental health specialists.
- Tier 2: It will comprise of specialists at District Mental Health Programme (DMHP)/Medical College resources for physical consultation and/or e-Sanjeevani for audio visual consultation.
Services offered by Tele MANAS:
- Tele counselling by trained counsellors.
- Tele Consultation by Mental Health professionals when required.
- Referral Services to other Mental Health Establishments such as Medical Colleges, District Mental Health Program (DMHP) services and speciality institutes.