NeSDA Portal

• The Department of Administrative Reforms & Public Grievances (DAPRG) has recently launched the third edition of the NeSDA portal.
• The 2023 framework also proposes to evaluate the e-Governance at the City level by assessing City Portal.

About National e-Governance Service Delivery Assessment (NeSDA) Portal

• NeSDA framework was launched in August
• Objective– To measure the depth and effectiveness of existing e-Governance service delivery mechanisms.
• This framework is based on the Online Service Index (OSI) of UN eGovernment Survey.
• The framework covers six sectors, Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors.
• The Department has successfully released 2 editions of NeSDA study, viz., NeSDA 2019 and NeSDA 2021.
• Improvement in the country’s e-Governance landscape due to last 2 editions of NESDA study may be summarized in the following key take aways:
  • Increase in e-Service Delivery
  • Rise in use of Integrated / Centralized Portals for delivery of e-Services
  • Improvement across assessment parameter scores
• DARPG undertakes NeSDA study biennially.
• This study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
• NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.